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Troubleshooting

Most issues with CallerGenie come down to two things: background battery restrictions preventing the app from running when a call arrives, and missing overlay permission needed to display the caller ID popup. Both are easy to fix.

On this page
Battery Optimization
Keeping CallerGenie active in the background so it can screen calls in real time.
General Steps
The exact menu names vary by phone, but this path works for most Android devices:
  • Open your phone's Settings.
  • Go to Apps or Application Manager.
  • Find and tap CallerGenie.
  • Tap Battery or Power saving.
  • Choose No restrictions, Don't optimize, or Allow background activity.
Instructions by Phone Brand
Samsung
  • Navigate to Settings › Apps › CallerGenie › Battery and select Unrestricted.
  • Also open Settings › Battery and device care › Battery › Background usage limits — ensure CallerGenie is not listed under sleeping or deep sleeping apps.
OnePlus
  • Navigate to Settings › Apps & notifications › See all apps › CallerGenie › Battery and select Don't optimize.
  • Also open Settings › Battery › Battery optimization, find CallerGenie, and select Don't optimize.
Xiaomi (MIUI)
  • Navigate to Settings › Apps › Manage apps › CallerGenie and enable Autostart.
  • Under Battery saver select No restrictions.
Huawei (EMUI)
  • Navigate to Settings › Apps › Apps › CallerGenie › Power usage details.
  • Turn on App launch and set to Manage manually.
  • Enable all three toggles: Auto-launch, Secondary launch, and Run in background.
Don't see your phone brand listed? The general steps above work on most Android devices. Search "disable battery optimization [your phone model]" for model-specific guidance.
Overlay Permission
Enabling CallerGenie to display the live caller ID popup over other apps.
Why is this permission needed?

The "Display over other apps" permission allows CallerGenie to show a caller information popup on your screen when a call arrives — even while you're using another app. Without it, the live caller ID window cannot appear.

How to Enable
  • Open your phone's Settings.
  • Go to Apps or Application Manager.
  • Find and tap CallerGenie.
  • Look for Display over other apps, Draw over other apps, or Appear on top.
  • Toggle the permission to Enabled or Allowed.
Once this permission is granted, the live caller ID will appear correctly for all incoming calls. You only need to set this once.
Still having trouble?
If CallerGenie still isn't working after following these steps, check that you have the latest version installed, then restart your phone. You can also reach our support team through the app's Settings menu.